About Us

SITAL Dairy is a Dairy firm which collects milk directly from farmers and pasteurisation of milk and production of various milk products like CURD (DAHI), LASSI, CHHACH, KHOA(MAWA), PANEER, ICECREAM, GHEE, MILK CAKE and many more products where milk is main substance and delivers its products to customers in a hygienic and techno friendly system. SITAL Dairy is comm itted to deliver high QUALITY and PURE milk and its products to customers, so dairy develops a system in collection, production (pasteurisation and production of various milk products in its plant) and delivery so in this system there is no third party person in Dairy & all these functions execute by devoted and honest dairy employees under surveillance and supervision of effective Management Team.

Dairy does the following three works in assistance with its devoted teams,

Collects milk directly from farmers pasteurisation and production of milk and its products in government prescribed norms plant Delivery of milk and its products to customers.

There is a slogan in Dairy's unique designed logo HAR GHAR SHUDH DUDH, Dairy is committed to provide high QUALITY, PURE & HYGIENIC milk and its products, for fulfil this commitment DAIRY.

has established and developed an accountable, aware, techno friendly & customers maximum satisfaction system along with its social welfare activities. System structure as following :-

DIRECTOR & CEO

COLLECTION UNIT:-

This unit collects raw milk directly from farmers in hygienic and techno friendly manner. According to Dairy's commitment, Dairy develops a accountable system in collection unit so these provisions made in this unit like:-

1. All members of collection unit connected with GPS (Global Positioning System) from Dairy's main server.
2. To maintain proper quality & purity, All members of this unit work with hygienic method like use of gloves and proper dress code when collecting milk.
3. To avoid any type of leakage, Dairy pays its amount directly to farmers bank account.
4. To maintain high quality milk, all members of this unit are trained about animals balanced feed who motivate farmers to use balanced feed for better income & better production and better quality.
5. Every day collection data store in dairy's system like name of farmer, total milking animal, average per day milk production, FAT, SNF, CLR, Added water, Protein for analysis quality and purity &when regular up down noticed in quality of any farmers milk, communicate on spot to know about this matter.

MACHINERY OPERATING UNIT:-

This unit does pasteurisation of raw milk and produce various milk products like curd (dahi), chhach lassi, paneer, ghee, mawa, icecream, milk cake etc in its under government prescribed norms for production of high standard milk & its product manufactured plant under both electronic and manually surveillance and supervision. To maintain proper Quality and purity of milk and its products, Dairy made some provision in this unit like :-

1. All works relating to production and pasteurisation of milk done in electronic surveillance (CCTV cameras surveillance) and this job is done by highly trained staff.
2. There is three step lab testing of milk in dairy for quality and purity testing first when raw milk (directly collected from farmers) enters in dairy plant, second its pasteurised and third when its packed and ready to use.
3. To deliver fresh milk to customers there is minimum time between collection and pasteurisation and packed & delivery.
4. To maintain purity there is restriction of out side persons in plant premises and all employee of this unit use gloves and proper dress code designed by dairy.

DELIVERY UNIT:-

This unit delivers pasteurised milk and its products to customers in fast and techno friendly manner under supervision and surveillance of both IT & customer support unit and Director. There is some provisions for effective and fast delivery system made by dairy like:-

1. Delivery unit of dairy works on real time tracking system where all members of this unit connected with GPS (global positioning system) from dairy's main servers where a customer book order/orders, dairy's main server directed to appropriate delivery member (who is nearby customer's delivery address) and also send three message one dairy IT and customer supporting team, second delivery member and third to customer.
2. To empower delivery system there is manual system along with digital system, if due to any Technically fault /problem(like non availability of network and non availability of android phone) customers can book their orders through call or SMS to dairy's mobile numbers, and IT unit & Delivery unit will take their appropriate action.
3. To maintain purity all members of delivery team use gloves and proper dress code designed by dairy at every stage of delivery.
4. Milk is daily uses in every house, so there is pre requirement facility available in delivery system in this system customers pre set their daily requirement, delivery man delivers this pre set requirement products on daily basis and there is not need to book daily but customers can change their pre set requirement according to T&C of dairy.

IT & CUSTOMER SUPPORT UNIT:-

This unit works relating to digital services, delivery and customer support. To provide maximum satisfactory, effective and fastest service to customers there is some provisions in dairy like:-

1. In this generation every man have an android device and view of this easily availability of this device IT team develops all types of forms (regarding booking, delivery, suggestion, feedback) in very simple view and easily accessible like customers can one click booking on dairy's web.
2. Web designed by this team is easily accessible and responsive, an android owner customer can easily book its order @SITAL DAIRY.
3. Daily monitoring & analysis of customers grievance and suggestion done by Director of this firm and appropriate action taken on spot.
4. There is easily communicable customer support centre where customers can give their suggestion and grievance in their local language.
5. Customers can pay their bills both online and offline mode.

MANAGEMENT AND HR UNIT:-

This unit dealing with employee management and better out put from its devoted employees. Dairy manage to establish just and humane condition to work its devoted employees. There is some provisions management and HR unit like:-

1. Its manage to establish just and humane conditions to work its devoted employees.
2. There is digital surveillance and supervision of its employees like connectivity with GPS and digital attendance along with online performance and customer satisfaction.
3. There is performance based increment and promotion is purely impartial.
4. Employees trained in this unit with various customer satisfaction skills and better out put skills.
5. Head of this unit is Director of dairy, all matter regarding to this unit directly consulted with Director.

SOCIAL WELFARE UNIT:-

This unit of dairy executes all function relating to social welfare activities run by dairy. Dairy runs various programmes for social welfare some of them as following:-

1. 20% discount scheme for orphan children.
2. 10% discount for students
3. Scholarship for meritorious students of farmers. T&C applicable to avail above benefits.

ABOUT DIRECTOR:-

Mr. MAHENDRA KUMAR SAMOTA is the Director of SITAL Dairy born on 29 may 1992 at NETARWAS in Sikar(RAJASTHAN). He completed his general education from its native place Netarwas, Sikar with first class. During his general education due to his innovative and creative mind, He always thinks about customer difficulties and problems So he took admission in consumer protection course. During his course and after his course he always noticed that there is a big problem of hygienic and pure milk in urban areas and some culprits play with urban citizens health by providing low quality milk with dangerous substance. There is an open abolition of government norms for producing of high standard milk and its products. He always hears from urban citizens that:- HUM GAY BHAINS KA DUDH THORA PITE H, HUM TO KEWAL NAAM KA DUDH PITE H (mean very low standard milk). He examine this problem deeply and get an innovative idea that chains between farmer and customer should abolished and accountable & techno friendly system should be establish to deliver pure and high quality milk and its products. According to theme of his idea he started SITAL DAIRY to providing pure and hygienic milk to customers. According to Dairy's slogan 'HAR GHAR SHUDH DUDH' he is committed to provide 100% pure &hygienic milk.